Epic Rec Rooms is all about your space - you know, that place you go to get away at the end of the day. Your room. Your cave. It's not a desert island - but it's your desert island. And we know how important it is to make it a place you can truly enjoy. That's why we assembled some of the world's best rec room equipment and furniture.
It's our mission at Epic Rec Rooms to provide a safe and intuitive place for you to find all the great rec room games and decor that you need. We founded Epic Rec Rooms (http://www.epicrecrooms.com/) in 2010 as the premier online shop for rec room games, equipment, furniture, and decor. It is our goal to provide excellent customer service and the know-how to help you make the right decisions for your own room.
The customer service goal of Epic Rec Rooms is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. To make your purchase as easy as possible, we offer an Epic Price guarantee, promising that the only price you will pay for any of our items is the price you see. No shipping & handling, no hidden costs, nothing else. Now that’s EPIC.
Contact us at CustomerCare@EpicRecRooms.com if there is anything we can do to provide you a better experience. Telephone Business hours are Monday thru Friday 8 a.m. - 5 p.m. CST. Please leave a message and your telephone call will be returned promptly.
Most EpicRecRooms.com shipments will arrive in between 7 and 10 business days after the order is placed. As many game tables and other rec room items are quite large and heavy, they will be delivered via truck by a 3rd party freight delivery company. The delivery company will call you in advance to schedule a delivery date and time. Someone must be present to accept delivery. Freight deliveries are typically made between 8:00 am and 5:00 pm, Monday through Friday, normally within a 4 hour time window. Please note that the delivery area generally needs to be accessible by a tractor trailer truck that is 45 feet long and 14 feet high.
- Standard Curbside Delivery (FREE): With standard curbside delivery, the freight company is not responsible for unloading your purchase from Epic Rec Rooms from the truck, carrying it into your home, or assembling the product. Please plan accordingly to make sure you (and a friend) are prepared to unload the game room item from the truck and bring it in to your home.
- Curbside Delivery With Lift Gate ($75): For an additional $75, EpicRecRooms will upgrade the Standard Curbside Delivery to Curbside Delivery With Lift Gate to assist with unloading the item from the truck. You (and a friend) will still be responsible for carrying the game table (or other game room item) into your home & assembling it.
- In-Home Delivery ($150): In home delivery is available for an additional charge of $150. With this service, the freight company will unload the game table and place it in your game room. The company provides for placement of the rec room item only and not for assembly. Additional charges may apply for difficult to access areas or, in some cases, delivery may not even be possible.
At time of delivery, please carefully inspect your shipment thoroughly. If a box is torn, dented, ripped, punctured or damaged in anyway, please sign the delivery confirmation by clearly noting the damage. This will aid in filing a claim against the delivery company, if necessary. If you are unable to fully inspect your shipment at time of delivery, please note "Subject to Further Inspection" on the delivery confirmation in the event it is necessary to file a concealed damage claim. If your inspection uncovers that an item is visibly damaged but you believe the damage to be minor and can be fixed with a replacement part, accept delivery of the item. However, if you discover that an item has sustained major damage and is visibly damaged beyond repair, please refuse delivery and contact us immediately. If your order consists of several cartons, you can accept delivery of the undamaged ones and refuse only the damaged items.
Epic Rec Rooms does not currently offer a printed catalog as our inventory changes on a daily basis.